The Client is hereby notified that it must ensure the Client’s customers have adequate insurance cover for the travel, tour or service booked by the Client with Kilidreamers. Cover must include refunds, cancellations and travel plan alterations, howsoever caused. Kilidreamers accepts such a booking on the strict understanding that this insurance cover is in place.
PASSPORTS & VISAS
The Client / Customer is responsible in ensuring passports and visas, as may be required, are valid prior to departure, and for the entire duration of the journey.
BOOKINGS AND RESERVATIONS
When a ticket, tour or other service (hereinafter referred to as ‘ticket’) is reserved, Kilidreamers sends an email confirming the booking, with a booking reference number.
A booking fee may be charged.
Examine tickets carefully upon receipt. Both the Provider and Kilidreamers accept no liability for ticket errors resulting from incorrect information provided by you.
If there is any inaccuracy, the Provider must be notified within 24 hours of receipt of your tickets.
The Provider aims to ensure that all tickets booked through Kilidreamers are issued correctly and efficiently but in the event of any error or delay occurring in connection with the booking or the issue of tickets, the maximum liability to the Client or Customer will be to refund the price of the ticket, notwithstanding these terms and conditions.
Names on travel documents must match exactly those shown on passports, where applicable.
If an e-ticket has been provided by Kilidreamers, it must be taken when travelling as it may be required on demand. Customers should also have a valid form of identification during travel.
FARES AND PAYMENT
All fares quoted by Kilidreamers are subject to availability and are only available when payment has been received from the Client.
There are various ways to pay, including credit cards, bank . These and other methods are covered in the guide ‘How to Pay for Tickets and Tours’.
REFUNDS AND CHANGES TO TICKETS AND TOURS
Unless indicated otherwise in the specific terms that apply to the ticket, it is only valid for travel at the times stated on it and may not be exchanged.
If the Provider makes any change to or cancels the booking, the Provider’s maximum liability may be the refund of the ticket price.
Kilidreamers is involved in the administration of refunds and changes to tickets and tours for all bookings on luxury trains, whereas the Provider handles refunds and changes to tickets and tours for all bookings on tourist trains directly with the Client.
The details concerning ticket refunds are set out in the specific terms that apply to it. If these permit a refund, Kilidreamers reserves the right to charge a processing fee of up to 20% of the cost of the ticket if Kilidreamers is involved in the administration of the refund. The Provider may charge a processing fee.
The processing fees made in respect of exchanges and cancellations, if Kilidreamers is involved in their administration, are in addition to any charges that may be made by the Provider concerned.
Refunds on partially-used tickets are not available.
All refunds will be made by any method by which Kilidreamers deems, if Kilidreamers is involved in the administration.